Terms & Conditions

Terms & Conditions

The terms and conditions set out below apply to the use of this website, and by accessing the website and/or placing an order, you are agreeing that you accept them. If you have any questions relating to our terms and conditions, please contact us before proceeding.  

 Website Access

You are free to browse our website, but to access prices and place an order you will need to register via the link in the green box in the top right hand corner of the Home Page. Please indicate on the registration form if you are an existing customer.

 If your request for access is approved, we will provide you with a user id and password to enable you to access the full website. We advise you to change your password immediately, using the Manage Account function, once you have logged in for the first time. Please note that you must ensure that you keep this information secure, and that you are liable for all activities that occur under your user id and password.

If at any time you breach any of the terms governing the use of our website, or fail to comply with any of our terms and conditions, we may revoke your access to the site.

Order process

When placing an order, you agree that any and all of the information given is accurate and complete.

Shortly after you submit an order, we will send you an acknowledgement e-mail detailing the products you have ordered, and the delivery details. You must check that all details on this e-mail are correct, and contact us immediately if they are not. Given that this is your main opportunity to correct any errors, you must ensure that the e-mail address we have for you is valid and current.

Your order will then be processed by Clere Concepts and Vision, in the same way as orders received by any other medium. If for any reason we are unable to accept your request to place an order, we will contact you.

Product Descriptions

We take all reasonable care to ensure that the detail relating to products appearing on the website, including descriptions and prices, are correct at the time the information is loaded. Although we aim to keep the website as up to date as possible, information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

In particular we cannot confirm the price of products until your order is accepted. If a price is different to that shown on the website, we will contact you before proceeding.

We have taken measures to provide accurate images for each product for sale. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product. There may also be small differences due to variations in supplier materials.

Assorted packs will be made up of even quantities of stock available at the time an order is despatched.

Cost Prices

Prices are subject to VAT where relevant.

Details of current minimum order value and carriage charges can be found on the ‘View Order' screen as you complete your order.


All orders are accepted on a pro forma basis, unless you have previously agreed a 30 day credit account with us.

Additional details to enable the setup of a 30 day credit account will be requested as part of the website access set up process. 


If your order is accepted, we will endeavor to deliver within the requested timeframe, but reserve the right to hold your order, in which case we will contact you to agree a revised timetable.  

Goods will be sent to the delivery address provided, and as shown on the confirmation e-mail sent.

Conditions of Sale and Claims

No goods are sold on a sale or return basis.

Claims arising from damages or incorrect delivery must be notified in writing to the Company and Carriers within 3 days of delivery. Claims for non delivery must be notified to the Company in writing within 10 days of the invoice date.

Goods remain the property of Clere Concepts and Vision until all outstanding invoices are paid in full.


Your personal information is treated as confidential and is not passed to any third party.

This site is monitored and may capture information about your visit that will help us administer the website, and improve the quality of our service. Again this information is not passed to any other party.

Use of this website implies acceptance of the above.

We use Cookies to keep track of your current session to personalise your experience. If you do not accept Cookies you will be unable to use this Website.